Updated: 11 October 2026
These terms cover MAXKO Power Up Store purchases, including Knight Cash and digital game products. They do not describe hosting plans or server rentals. Mandatory consumer rights take precedence over this policy.
These updated rules apply to future purchases once published. They do not remove contractual rights attached to earlier purchases or mandatory legal rights.
Orders and cancellation
Knight Cash recharge is a one-time payment, not a subscription. Before completing checkout you can stop the purchase. After payment, contact us about billing errors or statutory withdrawal. Closing a game account alone does not cancel a completed purchase.
No voluntary refunds
We do not offer a voluntary money-back guarantee or change-of-mind refunds for completed purchases. Knight Cash and digital-product purchases are final, except where mandatory law requires otherwise.
Statutory consumer rights
Where EU consumer withdrawal rules apply, the usual period is 14 days from the contract. Digital-content exceptions require the legally required prior express consent, acknowledgement of the loss of withdrawal rights and confirmation. Delivery of Knight Cash alone does not establish that these conditions were met. Rights concerning faulty or undelivered content remain applicable.
Payment complaints and statutory requests
Email us with your account ID, purchase date, provider, transaction/invoice ID and the purchase concerned. You do not need to give a reason for a statutory withdrawal. Never send passwords, security answers, full card details or wallet private keys. For missing items, trades or other game issues, contact GM support through the Forum / Discord.
Refunds required by law
We check the order and payment status. If a refund is required by law or an incorrect charge is confirmed, we use the original payment method where possible, in accordance with applicable law. Provider settlement times vary; the date funds appear in a bank or wallet cannot be guaranteed. Cryptocurrency refunds require verified instructions; never send another payment to unlock a refund.
Payment disputes
For duplicate charges, missing Knight Cash or suspected unauthorised payments, contact us promptly. We may investigate with the payment provider. This policy does not remove your right to use lawful provider dispute procedures or other remedies.